HYBRID Electric Bikes Help Centre


Buying a HYBRID Bike
  • Where do I see or test ride a Hybrid E-Bike?

We have a number of HYBRID Bike outlets throughout New Zealand.
Please click to check our store locator page to find your nearest HYBRID Bike representative.

  • How do I buy a HYBRID Bike online?
    1. Proceed to checkout
    2. Input your details and any relevant promo code
    3. Select your payment method and proceed
    4. Add your payment details
    5. We will send you an order confirmation
    6. Your bike will be shipped to the nearest HYBRID Bike agent to you for free
    7. We will contact you once your bike is assembled and ready for you to pick up from the agent. This usually only takes a few days.
    8. You can then pick up your bike and get out there!
  • Can I customise my HYBRID Bike?

Yes our agents can customise your HYBRID Bike for an extra charge.
Simply select the items you would like to add to your bike from our accessories page and add them to your cart. The items will be sent to our agent with your bike for installation.

  • What payment methods can I use?

We offer payment via all major credit cards, debit cards and direct bank deposit.


HYBRID Bike details
  • How many HYBRID Bike models are available?

HYBRID Electric Bikes fit into three different categories;

Commuters: Commuter bikes are ideal for urban and light trail journeys.

Cruisers: Our HYBRID electric cruisers can tackle trails and city streets.

Mountain Bikes: Our electric mountain bikes are hardtail and perfect for beginner to light intermediate trails.

  • How many different sizes of HYBRID Bikes are there?

Each HYBRID E-Bike comes in only one size which is suitable for riders 155cm to 190cm tall.

  • How much do your HYBRID Bikes weigh?

Unlike most electric bikes, which weigh 25 to 27+kg, HYBRID Bikes weigh between 22.5 to 22.8 kg depending on the model.

This means that your battery will last longer, the bike will be easier to manage, be more responsive and if your battery does run low you will still be able to ride it easily.

  • How long is the HYBRID Bike warranty?

Frame: Lifetime against faulty workmanship

Motor: 2 Years or 5,000km whichever comes first

Battery, Forks and Brakes: 2 Years

Components: 1 Year

  • How long will the battery last?

Most of our customers reporting getting up to 100km per battery charge. There are a number of variables including the amount of motor assist that is selected by the rider, the weight of the rider, the terrain, etc.

  • Are spare parts available?

We stock all HYBRID Bike replacement parts in our Nelson warehouse ready for quick dispatch to you.

Check our accessories and parts page to order the part you require.

If your bike is still under warranty, please contact us and we will reply to complete the warranty process detailed here.

Many quality bike shops nationwide also carry the components used on HYBRID Bikes.

Learn our top tips for eBike maintenance
Need help finding the perfect accessories for your eBike? Check out our eBike accessory buying guide
Need help finding the right eBike? Check out our eBike buying guide
Want to know the benefits of eBikes for commuting? Check out our eBike commuting guide
Want to know more about the magic of carbon fibre? Check out our eBike carbon fibre frame guide
Unsure what kind of eBike is best for you? Read our eBike guide

  • Is shipping free?

We ship your bike to our agent nearest to you for assembly. The assembly is free.

We will contact you when your bike is assembled and you simply pick your bike up from our agent.

Bike orders take 2-5 business days to reach the agent. The agent will take 2-5 business days to assemble your bike (depending on their schedule).

Shipping costs are between $120 – $150 per bike, $50 per bike rack and $12 – $20 per accessory. Please note, shipping costs may be subject to change.

If the shipping cost is noted as ‘to be confirmed’, Hybrid Bikes will email you with an invoice for the shipping freight once it has been calculated.

  • Can I track my order

Yes you can track your order using the tracking number on your order confirmation sent to you via email.

  • How long does delivery take?

Delivery times can vary between destinations, however, typically your bike will arrive at your nearest HYBRID Bike agent within 2-5 business days from completing your order.

Assembly will be completed within 2-5 business days.

  • Can I pick my bike up?

We are based in Nelson, New Zealand. If you would like to pick your bike up from our Nelson location, please let us know. We will assemble your bike and have it ready for you to pick up.

Return Policy
  • What if I want to return an item?

Please visit our returns policy and procedures page.

Bike Service
  • When is my first service due?

The first service should be undertaken at the earlier of 250km or 3 months from purchase to ensure you are riding safely and efficiently. Further inspections should then be carried out every 6 – 8 months or around every 1,000km.

  • Who will be doing my service?

The service should be carried out by the nearest authorised HYBRID Bike agent to you.

  • What happens if I have a problem or a fault?

Please click here to visit our service page for full details.


All Hybrid Bikes are customisable to suit your needs. If you’re got a question about one of our bikes, or a customisation you may be interested in, give our team a call today.