We offer free shipping to the nearest authorized HYBRID bike agent to you on the North or South Island of New Zealand.
Once your bike arrives at the agent’s location it will be assembled by qualified bicycle technicians and therefore is required to be picked up from the agent’s location.
All parts and accessory ordered separately from a bike are delivered to the delivery address you’ve supplied when placing your order.
We will email you a shipping confirmation with tracking details. If you would like to track your order, please visit the courier’s site with the tracking number.
Accessory or parts orders, not included with a bike order will ship for free if the order value is $125+. If this type of order is less than $125 you will be charged a flat rate shipping fee of $20.
Delivery times can vary between destinations, however, typically your bike will arrive at your nearest HYBRID Bike agent within 3-5 business days from completing your order.
Note: We do not ship internationally.
We strongly advise all customers to check goods thoroughly upon delivery before destroying packaging or removing any attached tags.
For further information contact Customer Services at firstname.lastname@example.org
You can breathe easy knowing that our New Zealand based customer care team is available 7 days a week. If you have questions about any aspect of HYBRID E-Bikes including sales, technical or warranty, we are ready to help.