The Warranty covers:

The “Hybrid Bikes Ltd” limited warranty covers defects in materials and workmanship on the frame, forks, motor, brakes, battery and on parts which are fitted onto the Hybrid branded E Bikes by Hybrid Bikes Ltd or any authorised Hybrid E Bikes dealer and sold directly to the customer.

The “Hybrid Bikes Ltd” limited warranty covers a lifetime warranty on the frame; two years or 5,000km (whichever comes first) warranty on the motor; two-year warranty on forks, brakes and battery; one year for all other parts from the date of purchase.

Note: The warranty will be dependent on compliance with the service maintenance schedule. All maintenance should be carried out by an authorised “Hybrid Bikes” E Bike dealer, or any other qualified E Bike mechanic and the service document should be filed in and provided with any claim of fault or damage. Should the annual maintenance service be missed the warranty will be invalid. Costs for maintenance and service will need to be borne by the owner of the product.

The “Hybrid Bikes Ltd” limited warranty is valid from the date of purchase of the product and is limited to the first purchaser of this product. All warranties are not transferable.

The “Hybrid Bikes Ltd” limited warranty covers all parts which fall under the warranty but excludes the labour to fit them.

The Warranty doesn’t cover:

The “Hybrid Bikes Ltd” limited warranty does not cover any defect caused by “wear and tear”, accident, neglect, improper handling, colour fade due to exposure to sunlight, abuse, misuse, an act of god or improper assembly if done by the buyer.

The “Hybrid Bikes Ltd” limited warranty does not cover the Lithium battery if it has been uncharged for an extended length of time or sustained water damage which can lead to problems in the electrical circuit.

The “Hybrid Bikes Ltd” limited warranty does not cover the E Bike and any of the original parts if they have been modified or changed in any way without approval from “Hybrid Bikes Ltd”.

The “Hybrid Bikes Ltd” limited warranty does not cover labour time.

Claim under the warranty:

You must claim the limited warranty from the authorised “Hybrid Bikes” dealer from whom the E Bike was purchased or from “Hybrid Bike Ltd” direct if purchased online within the warranty period. You must return the “Hybrid” E Bike part or the “Hybrid” E Bike in a timely manner at your own expense. Note: you will also need to provide your proof of purchase for investigation.

In case of replacement or refund, the returned products become the property of “Hybrid Bikes Ltd”.

Warranty Returns

  • All goods purchased from hybridbikes.co.nz are covered by the following warranty period which covers manufacturing faults and defects
  • Frame: Lifetime against faulty workmanship
  • Motor: 2 Years or 5,000km whatever comes first
  • Battery, Forks and Brakes: 2 Years
  • Components: 1 Year
  • The warranty does not cover damage caused by crashing, abuse, general wear and tear etc
  • If you feel that any item purchased from hybridbikes.co.nz has developed a fault then please contact us before returning goods as many problems may be solved without you incurring freight costs. If the goods need to be returned then:
  • Goods must be clean, not covered in dirt or oil
  • Goods must be accompanied with a completed Return Merchandise Authorisation (RMA) form.
    Please be honest when dealing with us, we will endeavor to resolve any problem you have as it is in our interest to have a happy customer! Unfortunately freight costs cannot be covered
  • Goods returned will be assessed by our Warranty Department. Replacement goods will be dispatched once approved. We will contact you in cases that are not deemed to be valid for warranty
  • New Zealand Consumer Guarantees Act 1993
    The Consumer Guarantee Act sets out minimum standards for goods sold in New Zealand. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund
  • Fair Trading Act 1986
    The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986
  • For further information contact Customer Services at: info@hybridbikes.co.nz


You can breathe easy knowing that our New Zealand based customer care team is available 7 days a week. If you have questions about any aspect of HYBRID E-Bikes including sales, technical or warranty, we are ready to help.